The Intelligence Gap: Why the Most Valuable Operational Knowledge in Your Organization Never Reaches the Consultants
Consulting engagements routinely extract intelligence from the top of the organizational chart while the most accurate, ground-level operational knowledge sits several floors below. The resulting information gap quietly distorts recommendations, misaligns priorities, and produces strategies that look sound on paper but fracture on contact with daily operational reality. Organizations that learn to systematically surface frontline insight before and during an engagement consistently extract more