Invisible Advantage: Why Standardized Diagnostics Miss the Capabilities That Actually Protect Your Market Position
When external consultants arrive with structured assessment frameworks, they are optimized to find what those frameworks are designed to find—and systematically blind to everything else. The operational capabilities that genuinely differentiate your organization from competitors are often the ones that resist easy categorization, and that resistance makes them invisible to standard discovery processes. Understanding this blind spot before an engagement begins is one of the most consequential ste